Frequently Asked Questions

• Is shipping really free?
  Yes, all products in the YYBlocks catalog come with free shipping, with no minimum purchase, using YYBlocks standard logistics. Items will be shipped within 1-4 business days once full payment is received.
• How can I track my order?
  When we ship your order, you can find the tracking number in your account’s order details. 
• What are your payment options?
  We support Credit Card, apple pay, PayPal and stripe in the US. 
• How do you address product quality or missing part issues?
  If you find any parts missing or damaged (due to shipping or manufacturing issues), please contact us immediately. We will resend them to you for free. Please see our after-sales service for more details.
• How do I handle customs duties?
  We typically use logistics that have a great advantage in managing customs clearance, which normally results in no additional customs duties. If payment for customs clearance is needed, it will be the customer’s responsibility.

If you have any other questions, please do not hesitate to contact us.